---
title: Patient App - Communication with your Patients
description: Learn how to use Canvas EHR’s built-in messaging and communication features to coordinate care, send secure messages, and improve team workflows.
---

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1. [Prax Health Knowledge Base](https://learn.praxhealth.com/knowledge-base?hsLang=en-us)
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# Patient App - Communication with your Patients

## A walkthrough of the messaging, secure chat, and in-system communication features in Canvas EHR for clinical and admin staff.

<https://www.loom.com/share/5a85dcbfbdf84070b1ca57df5641258f>

[The Patient Application - Watch Video](https://www.loom.com/share/5a85dcbfbdf84070b1ca57df5641258f)

<https://www.loom.com/share/5a85dcbfbdf84070b1ca57df5641258f>[![](https://cdn.loom.com/sessions/thumbnails/5a85dcbfbdf84070b1ca57df5641258f-full-1624482043044.jpg#t=0.1)](https://www.loom.com/share/5a85dcbfbdf84070b1ca57df5641258f)

### **Purpose of this Video**

This video demonstrates how clinical and administrative users of Canvas EHR can use the messaging and communication tools embedded in the system to support patient care coordination, internal collaboration, and workflow efficiency. It is intended for nurse practitioners, physicians, medical assistants, and front-office staff who rely on timely, secure communication within the practice.

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### **What You’ll Learn**

- How to access the messaging module in Canvas EHR
- Sending and receiving secure messages within the system
- Using communication tools for patient follow-up and team coordination
- Managing notifications and alerts for messages
- Best practices for maintaining clear, timely, and compliant internal communication

---

### **Key Takeaways**

- Effective use of the messaging tools ensures that care coordination is seamless and communication is logged within the system.
- Secure internal messaging reduces reliance on external email or other platforms and helps maintain audit trails.
- Proper notification management helps prevent missed messages or delayed follow-ups.
- Integrating communication tools into your daily clinical workflow can enhance team responsiveness and efficiency.

- [Canvas EHR](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#main-content)

    - [Getting Started](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#getting-started)
    - [Canvas EHR Basics](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#canvas-ehr-basics)
    - [Scheduling & Appointments](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#scheduling-appointments)
    - [Billing & Payments](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#billing-payments)
    - [Clinical Documentation](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#clinical-documentation)
    - [Patient Communication & Portal](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#patient-communication-portal)
    - [Patient Records & Management](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#patient-records-management)
    - [Automation](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#automation)
    - [System Tools, Utilities, Configurations](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#system-tools-utilities-configurations)
    - [Working with Teams](https://learn.praxhealth.com/knowledge-base/canvas-ehr?hsLang=en-us#working-with-teams)

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